Frequently asked questions

Airline Check-in

Yes, you can for some airlines however there may be a charge to pay.Checking in online is the best way to save time at the airport, add more baggage and some airlines may allow you the option to change your seat number.

Yes, you will need to check-in online as some airline charge you to check-in at the airport. Checking in online is the best way to save time at the airport, add more luggage, some airlines may allow you the option to change your seat number.Just follow the link to the airline's website which can be found on your booking summary or receipt and it's a straightforward process. Please don't forget to check-in for your return flight too! You may be on holiday when you need to do this. If you need your boarding cards at any time please go to the airlines website.

No, in-flight meals are not included in our online prices.

Unfortunately not. Once your booking has been confirmed, we're unable to remove any extras such as hold baggage.

Unfortunately not. Once your booking has been confirmed, we're unable to remove any extras such as pre booked seats. If you've picked specific seat...

Amendments

You can request an amendment with a message via WhatsApp on +84869384427

In most cases, yes, you will be able to change a name on an existing booking - but we will need to check your service provider's terms and conditions firstYou can start the process now, so contact us with a message on WhatsApp +84869384427

Yes, we charge an amendment fee of $ USD 25 per booking if your booking was made prior to 1st December 2022, for booking made after 30th November the amendment fee is $USD 50 per booking. You will need to pay for any amendment fees at the time of the change. There may also be amendment fees charged by your service provider, your airline for example if you are changing your flights.

Booking

We’re an online travel agent but that doesn’t mean you have to work it all out on your own. We’re right here for you, just like a high street agent would be – and that includes helping you to book. Just tell us what you need and we’ll sort it.Give us a message on WhatsApp +84869384427

All you need to do is contact one of our travel advisors via a message through WhatsApp at +84869384427 or through our chat service.Just to let you know, we will also send you your documents via email a few days before your departure date.

Often available at reduced rates, non-refundable rooms are a great option if you're looking to keep the price down. You just need to be able to pay for your hotel reservation in full when you book. On the flip side, there's no flexibility to make any changes once your booking is confirmed. So, should you need to amend or cancel your accommodation, you won't get your money back.

For most destinations, you must be 18 years or older to book a holiday. There are some exceptions, though, so you'll need to check. For example, you need to be 21 or older to book a holiday to the Vietnam.

Yes, you can - we can take bookings for up to 9 people and up to 3 rooms as a maximum. If your group is larger than that and you decide to make multiple bookings for the same trip (for example, one for 6 people and another for 4 people), this may be cancelled by the supplier or subject to additional terms and conditions.

Yes, we can help you with that. We're able to pass special requests on to your accommodation, but please bear in mind that we can't guarantee them.

First of all, if you haven't received your reference number straight away, don't panic! Depending on what you've booked, there can often be a delay. So, just leave it with us and you should receive a confirmation within 72 hours. It's very rare that we can't confirm a booking, but if this happens we'll give you a call to discuss different options. If you want to chat to us please reach with a message on WhatsApp +84869384427

We'll usually be able to confirm your booking online immediately and you'll receive a reference. Please check the email address you provided when you booked as this is where your summary and receipt will be sent. If you don't receive our email within 72 hours of making your booking, remember to check your junk or spam folder as it could be there. If not please send a message via WhatsApp on +84869384427

Cancellations

We're sorry you need to cancel your holiday. The easiest and quickest way to cancel your holiday is through our WhatsApp number +84869384427 or via our Chat service. Our agents will be able to let you know the current cancellation charges for your suppliers.Our Live Chat is available daily from 8am to 6pm Monday to Saturday.If your booking was made prior to 1st December 2022 our cancellation charge is $USD 25 per booking. For booking made after 30th November the cancellation fee is $USD 75 per booking. These fees are on top of the cancellation fees imposed by your airline and or accommodation supplier.Remember send us a message via WhatsApp +84869384427

In most cases, yes, you will be able to change a name on an existing booking - but we will need to check your service provider's terms and conditions firstYou can start the process now, so contact us with a message on WhatsApp +84869384427

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