How to Contact Us

Need help making a booking?
We’re an online travel agent but that doesn’t mean you have to work it all out on your own. We’re right here for you, just like a high street agent would be – and that includes helping you to book. Just tell us what you need and we’ll sort it. Give us a call on +84 869384427. We’re here to help you book Monday to Saturday, 8am – 5pm, Vietnam time.

How to contact us before your holiday

Chat with us
Need support with your existing booking? Get in touch on Chat or WhatsApp! Both are available 8am – 6pm, Monday – Saturday. Our WhatsApp chat number is +84869384427. Save it in your phone and let us know how we can help. Just remember, we can only receive messages via WhatsApp, not calls.
Please message us instead
We don’t want to keep you hanging on the phone, so drop us a note on WhatsApp or Chat and we’ll get back to you as soon as w

How to contact us when you're on holiday

Message our On Holiday Support team

If you’re on holiday right now and need support, WhatsApp our On Holiday Support team 24/7 any day of the week:

+84 852405755 

Save it in your contacts to get started. But remember, we can’t take calls via WhatsApp, only chats.

Phone our On Holiday Support team

Phone our On Holiday Support team
You can also phone us 24/7 for any help you need during your holiday:

+84 852405755 

Remember, this number’s only for On Holiday Support.

Need to amend or cancel your holiday?
We’re here to help with that! We’ll do everything we can to make it as easy as possible to change your booking, whatever the reason – from sorting things out with your airline and hotel to getting your new plans in place. There’s some important information you need to know though, so please read the following before getting in touch with us.
Here’s what you need to know:
Amendments – if you need to make changes to your travel plans, be aware that fees will apply in most cases. Making changes to your flights incurs a cost directly from the airline, which you will need to pay as part of the amendment process. Other fees may apply for any extras you have added to your booking and for changes to your hotel booking. Fees vary based on your departure date.
Cancellation fees – if you’re looking to cancel your holiday, cancellation fees will apply. We can check what fees apply to your booking, just drop us a message!
Flights – most flights are non-refundable. This means you’ll probably still have to pay for your flights if you cancel, as this cost can’t be recovered. Plus, cancellation charges apply from the time you book. So, whether you made your booking with us 6 minutes ago, or 6 months ago, you’ll still need to cover the cost of your flights in full.